Shipping policy
Order Processing & Dispatch
We process and dispatch all valid orders within 2–3 business days after payment confirmation, ensuring fast order fulfillment and allowing you to receive your purchased items promptly.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–14 days to reach overseas destinations. Delivery duration is an estimate and may vary depending on regional logistics and local customs clearance. Customers can select the rush shipping option at checkout to enjoy expedited delivery services.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The final shipping cost will be clearly displayed at checkout before payment, with zero hidden fees or extra charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes issued by local customs authorities. All relevant fees are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials to fully protect goods and preserve the freshness of products during long-distance transportation.
For high-value orders, optional shipping insurance is available at checkout, providing reliable shipment protection and extra peace of mind for customers.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you discover damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our team immediately.
If any product defects or quality issues are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any questions about shipping rules, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@weslhub.shop or phone: +64 22 351 7964.
Thank you for choosing WESLEY KANE THORNFIELD! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.